Find answers to common questions about our healthcare services, insurance, and patient policies.
What insurance plans do you accept?
We accept most major insurance providers including Blue Cross Blue Shield, Aetna, Cigna, UnitedHealthcare, Medicare, and Medicaid. Contact our billing team for specific plan verification and to confirm your coverage before your visit.
How do I book an appointment?
You can schedule appointments through our online booking form, by calling (603) 336-6092, or via our patient portal. We offer same-day appointments for urgent needs and flexible scheduling including early morning and evening slots.
What should I bring to my first visit?
Please bring a valid photo ID, your insurance card, a list of current medications, any relevant medical records or test results, and a completed new patient registration form which you can download from our patient portal or arrive 15 minutes early to complete.
Do you offer telehealth consultations?
Yes, we provide secure HIPAA-compliant video consultations for a wide range of medical needs including follow-ups, prescription management, minor illness evaluation, and mental health support. Telehealth visits can be booked online or by phone with same-day availability.
How long does an annual checkup take?
A comprehensive annual health checkup typically takes 60 to 90 minutes. This includes vitals assessment, physical examination, blood work, and a detailed consultation with your physician to review results and discuss your health goals and any concerns.
Can I get lab results online?
Absolutely. All lab results are securely posted to your patient portal within 24-48 hours. You'll receive an email notification when results are available. For complex results, we recommend scheduling a follow-up consultation for detailed physician-guided interpretation.
What is your cancellation policy?
We kindly request at least 24 hours notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a $50 fee. We understand emergencies happen and handle those on a case-by-case basis. Cancel online, by phone, or through our patient portal.
Do you provide specialist referrals?
Yes, our care coordination team manages the full referral process. We work with a curated network of top specialists across Vermont and New Hampshire. We handle referral paperwork, appointment scheduling, and ensure your medical records are shared seamlessly with the specialist.